Refund policy

Refund and Return Policy

At StitchNestCraft, we want you to be happy with your purchase. Please read our refund and return policy carefully before placing an order.

1. Digital Products: No Refunds

All digital products, including cross-stitch PDF patterns, Palestinian Tatreez patterns, embroidery charts, and other downloadable files, are generally non-refundable and non-returnable once the download has been made available or accessed.

Due to the digital nature of these products, they cannot be physically returned.

However, we are happy to help if:

  • You receive an incorrect or incomplete file.

  • Your download file is corrupted or cannot be opened.

  • The files are materially different from the product description.

  • You experience a technical issue that prevents you from accessing your purchase.

Please contact us with your order details and a description of the issue. We will work to resolve the problem by providing a corrected file, replacement download, or refund where appropriate.

This policy does not limit any refund or other rights you may have under applicable law.

2. Physical Products: Returns and Refunds

We accept return requests for eligible physical products, including printed mugs, T-shirts, and other physical items, within 7 days of delivery.

To qualify for a return:

  • The item must be unused, unworn, and unwashed.

  • The product must be in its original condition and packaging, where applicable.

  • You must provide proof of purchase or your order number.

  • You must contact us and receive return instructions before sending the item back.

Damaged, Defective, or Incorrect Items

If your physical order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Include your order number and clear photographs showing the issue.

After reviewing your request, we will arrange an appropriate solution, which may include a replacement, return, or refund, as applicable.

You will not be required to pay return shipping costs for an approved return caused by our error or a defective product.

Items Not Eligible for Change-of-Mind Returns

We generally do not accept change-of-mind returns for:

  • Used, worn, or washed products.

  • Items damaged after delivery through improper use.

  • Custom-made or personalized products, unless they are defective, incorrect, or otherwise eligible for a remedy under applicable law.

3. Refund Processing

Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, where possible, within 5–10 business days after approval. Your bank or payment provider may require additional time to process the refund.

Shipping charges are generally non-refundable for change-of-mind returns. This does not affect any refund entitlement required by applicable law.

4. Order Cancellations

Physical orders may be cancelled before they are shipped, subject to confirmation by our support team.

Digital orders generally cannot be cancelled or refunded once the download has been made available or accessed, except where a refund or other remedy is required under applicable law.

5. How to Request a Return or Refund

To request assistance, contact us with your order number, the product name, and a brief explanation of the issue.

Store: StitchNestCraft
Email: chick7893@gmail.com

Please wait for our instructions before returning any physical product.

Thank you for shopping with StitchNestCraft. We appreciate your support and are committed to helping resolve genuine product issues fairly.